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Flyers asking fans for their input into improving their Wells Fargo Center experience



Philadelphia Flyers, fans, survey, Wells Fargo Center, surveygo Center
A sparse crowd watches Carter Hart and the Philadelphia Flyers defeat the Winnipeg Jets, 3-1, at the Wells Fargo Center on Tuesday night.

Philadelphia Flyers fans are not happy campers.

You can see it in the comments on social media. You can see it by all the empty seats at the Wells Fargo Center.

More than half the seats were empty Tuesday as the Flyers scored a 3-1 home win over Winnipeg.

The Flyers, crippled by injuries, have had 10- and 13-game losing streaks this season, and the team will miss the playoffs in back-to-back years for the first time since 1992-93 and 1993-94.

There seems to be a disconnect between the fans and management, which recently said it believed the Flyers can “retool” and be a winner next season. They made it sound as if “rebuild” was a naughty word.

With that as a backdrop, the Flyers sent a survey to season-ticket holders Wednesday, asking for their input and trying to reconnect with them.

These particular questions are more about their comfort level with the arena and not about the hockey team. Perhaps that will be done in future surveys.

The survey asks fans “to provide your honest insights and feedback about your experience at the Wells Fargo Center.”

It says fans will receive a short survey every other week, adding they were conducting them often “so we can measure, identify areas of focus, adjust, and measure again.”

The survey asks fans to indicate their level of satisfaction, from 1 to 5, with 1 being highly dissatisfied, and 5 being highly satisfied.

The survey asks fans about their level of satisfaction with:

a. Ease of entering parking lots.

b. Speed and comfort entering arena.

c. Quality of concessions items purchased.

d. Speed of service at concession stands.

e. Selection of merchandise available for sale.

f. Speed of service at merchandise stores/stands.

g. Presence, attentiveness and interactions with ushers/guest service staff.

h. Enjoyment of in-game music and entertainment.

i. Season-ticket member lounge.

j. Cleanliness of arena.

k. Ease of exiting the parking lots.

l. Overall game-day experience.

The survey then asks: On scale of 1-10, with 10 being the most likely, how likely are you to recommend going to a Flyers game with a friend?

The Flyers are trying to show their fans they are appreciated. Last Saturday, for instance, they gave out free food, allowed fans to sit downstairs, and did not charge for parking as a way to thank people who navigated the snow and traveled to the afternoon game, a 4-3 overtime victory over Los Angeles that ended a 13-game skid.

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